Cernos

User Agreement

Effective August 25, 2026. These Terms of Use govern your access to and use of Cernos, including app.cernos.app, Cernos for Outlook, Cernos for Gmail, Cernos Desktop, and related services (collectively, the “Service”). The Service is operated by Complex Sales Intelligence LLC (“Cernos,” “we,” “us”).

Agreement and Authority

By creating an account, starting a trial, purchasing a subscription, installing an extension or add-in, or otherwise using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization; “you” includes it. If a signed agreement or order form conflicts with these Terms, that agreement controls for the conflicting subject matter.

Accounts and Workspace Administration

You must provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized access. Workspace administrators are responsible for users, roles, permissions, connected services, and data made available through their workspace. You may only access a workspace and information you are authorized to access.

Trials, Subscriptions, and Payment

Prices, trial terms, and plan features are shown at checkout or in an applicable order form. Payments, invoices, and payment methods are processed by Stripe. Paid plans renew automatically unless canceled before the end of the then-current billing period, unless an order form states otherwise. Taxes may apply. You authorize us and Stripe to charge the applicable fees and taxes to your chosen payment method.

A billing email or payment contact is used for billing administration and does not change the identity or permissions of a Cernos workspace. Where enabled, you may manage billing through the Stripe customer portal; otherwise contact [email protected].

Your Content and Integrations

You retain your rights in the data, content, contacts, records, and instructions you provide or authorize Cernos to process (“Customer Content”). You grant Cernos a limited, non-exclusive right to host, process, transmit, and display Customer Content only as needed to provide, secure, support, and improve the Service and to meet legal obligations.

You are responsible for Customer Content and for obtaining all permissions, notices, and consents needed to connect third-party services and allow Cernos to process the information you make available. You must comply with the terms of each connected provider. You can disconnect an integration, but it may not remove information already imported into Cernos; see the Privacy Policy.

Acceptable Use

You may not, and may not permit others to:

  • violate law, privacy rights, intellectual-property rights, or third-party terms;
  • access data, accounts, or systems without authorization;
  • send spam, deceptive communications, malware, or unlawful content;
  • reverse engineer, interfere with, overload, scrape, or bypass security controls of the Service;
  • use the Service to build a competing service or to benchmark it for publication without our written permission; or
  • use the Service or its outputs in a way that creates unlawful discrimination, surveillance, or material harm.

AI Features and Outputs

Cernos may use third-party AI providers to generate requested summaries, preparation, recommendations, and other outputs. Outputs can be incomplete, inaccurate, or unsuitable for a particular context. You are responsible for reviewing outputs before relying on them, sharing them, or using them to make a business, employment, legal, financial, or other consequential decision. Cernos does not provide legal, financial, employment, or professional advice.

Cernos Property and Feedback

Cernos and its licensors retain all rights in the Service, software, designs, documentation, and related intellectual property. Subject to these Terms and payment of applicable fees, Cernos grants you a limited, non-transferable, non-sublicensable right to use the Service during your subscription. If you provide feedback, you grant Cernos a worldwide, perpetual, royalty-free right to use it without restriction or compensation, without identifying you as its source.

Privacy and Security

Our Privacy Policy explains how Cernos handles information. You agree not to use the Service to process information where you lack the required authority or where the Service is not appropriate for your legal, regulatory, or security requirements. Cernos Desktop is a seller-private overlay and does not access, record, transcribe, or transmit meeting audio or video.

Third-Party Services

The Service may interoperate with third-party services. Those services are governed by their own terms and privacy policies. Cernos does not control, and is not responsible for, third-party services, their availability, or changes they make to their APIs, permissions, or policies.

Suspension, Termination, and Effect

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay amounts due, create a security or legal risk, or use the Service in a way that may harm Cernos, users, or third parties. On termination, your right to use the Service ends. Sections that by their nature should survive, including payment obligations, restrictions, intellectual property, disclaimers, liability limits, and the governing-law and dispute provisions in Governing Law and Disputes below, survive.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CERNOS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CERNOS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. CERNOS TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES PAID OR PAYABLE FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT EXCLUDE LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Governing Law and Disputes

These Terms and any dispute, claim, or controversy arising out of or relating to them or to the Service are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. You and Cernos agree that the state and federal courts located in the State of Delaware have exclusive jurisdiction and venue over any such dispute, claim, or controversy, and each party consents to personal jurisdiction in those courts and waives any objection based on inconvenient forum. Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Notices

We may give you notice by email to the address associated with your account, or by posting in the Service. Legal notices to Cernos must be in writing and sent to:

Complex Sales Intelligence LLC
1013 Centre Road, Suite 403S
Wilmington, DE 19805
United States

A copy may also be sent to [email protected]. Notice is effective on receipt at the address above.

Changes and Contact

We may update these Terms by posting a revised version and updating the effective date. If a change is material, we will provide additional notice where required. Continued use after the revised Terms take effect means you accept them.

Questions about the Service or billing: [email protected]
Privacy requests: [email protected]
Security and compliance: [email protected]